QuayTickets Cookie Policy
This policy will explain to you what cookies are, which cookies we use on our website, why we use cookies and how you can select which cookies you want to receive from us.
Key Definitions
IP Address: Internet Protocol (IP) is a unique identifier assigned to each device connected to a computer network that uses the IP for communication.
Cookies: Small text files that are stored by the browser on your connected device.
Cache: A hardware or software component that stores data so future requests for that data can be served faster.
We receive and store certain details whenever you interact with us. We log your Internet Protocol (IP) address so we can receive and send information from and to you online.
Our website uses cookies to enable online transactions (first party cookies) and to track website usage patterns and inform our digital advertising (third party cookies). We may also track receipt, opening, click-through, and purchase and unsubscribe information for the emails we send.
This site, like many others, uses small files called cookies to help customise your experience. 'Cookies' are small text files that are stored by the browser on your computer or mobile phone. Websites are able to read and write these files, allowing them store things such as personalisation details or user preferences. You can clear your cache of cookies by following the instructions in the Removing & Disabling Cookies section, which you can find at the end of this document.
Cookies provide a "memory" for the website, enabling it to recognise a user and respond appropriately. Each web domain can only access cookies stored by that specific web domain, meaning that only The Lowry servers can access the cookies set by the thelowry.com domains.
How and why we process personal data
Controllership and types of personal data we may hold about you
When you access Quayticket’s webpages we host, we collect personal data (such as your IP address and information about your device’s characteristics and capabilities) which forms part of the Usage Information we hold about you. We collect this Usage Information primarily via cookies and related technologies and we act as an independent data controller in relation to it. Where we share this personal data with others, they will also act as independent data controllers. Please refer to the section How and with whom we share personal data.
The term “cookie” refers to one or more small pieces of information stored on or provided by your computer or device when you access online information. Your browser or device sends these cookies back to us every time you visit our pages, or it sends the cookies to another webpage that recognises the cookie, so each page can recognise you and can then, for example, tailor what you see on the screen. Other technologies, which are sometimes, called pixel tags and device fingerprinting work in a similar manner.
We combine this Usage Information with some of your Account Information (such as your device’s MAC address) for the purposes described below.
Purposes and legal bases
The primary purpose for which we use and share personal data in this context is to deliver and help personalise the advertisements you see. This includes advertisements on other websites you visit, apps you use or media you see (such as on social media, TV or online). This is in our legitimate interest as we want to ensure that the advertisements that are delivered to you are effective (for example, that the number of times you see the same ad is limited) and delivered to the right audiences.
However, please note that it is optional for you to provide personal data in this context so if you would like us to stop using your personal data as described in this part of the cookie policy, please untick the box in the “Communicating with you” section of the In ‘My Account’. You can also manage cookies by disabling them or switching them off via the settings tool in your browser. Please note that doing so may impact your browsing experience when using the WiFi Services.
We do not currently process personal data in the context of automated decision-making or profiling that would produce legal or other significant effects for you. If that changes at any time in the future, we will notify you beforehand as required.
How and with whom we share personal data
As explained in the section entitled “How and why we process personal data”, we may share your Usage Information combined with some of your Account Information with third parties so that they can deliver or personalise the website features and advertisements you see. Such as:
- TikTok
- Google Display Network (GDN)
- Google Ads
- Tradedoubler
- Freshdesk
- HotJar
- Microsoft Clarity
Our cookies help us:
• Make our website work as you'd expect.
• Save you having to login every time you visit the site.
• Remember your settings during and between visits.
• Improve the speed/security of the site.
• Allow you to share pages with social networks like Twitter.
• Personalise our site to you to help you get what you need faster.
• Continuously improve our website for you.
• Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do).
To understand the consequences of not granting us permission to use cookies, please see the 'Granting us permission to use cookies' section below.
We do not use cookies to:
• Pass personally identifiable data to third parties.
You can learn more about all the cookies we use in the cookies list below.
Granting us permission to use cookies
You can choose to accept or decline cookies optional cookies which are used for analytics and marketing purposes. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website. For example a session cookie stores your username and password for future use, so you would need to input this information each time you access the website.
What cookies we use
We use a number of different types of cookies on the site:
Session Cookies
We use a session cookie to remember your log-in details and what you’ve put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will not work, for example we will not be able to tailor content to you, we will be unable to count your site usage in our statistics and therefore be unable to develop the website in line with your needs.
Find out more about session cookies here
Cookies for Site Analytics and Performance
Google Analytics - we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous.
Find out more about Google’s position on privacy regarding analytics
QuayTickets own cookies
We use cookies to make our website work, including:
Making our shopping basket and checkout work.
Determining if you are logged in or not.
Remembering your search settings.
Tailoring content to your needs.
Remembering if we have already asked you certain questions (e.g. you declined an offer popup).
There is no way to prevent these cookies being set other than to not use our site.
Affiliate Cookies
We have a number of partners who promote our service on a success-only basis (i.e. instead of paying for advertising, we pay them commissions on sales). Cookies are required to allow us to reward these partners and these cookies are usually provided by specialist companies (known as affiliate networks). Neither us, the networks, or the partner advertising or recommending our services are able to identify you personally. We ask you to support us by allowing these cookies which ultimately help us to offer you the service we do at the price we do.
3rd Party Cookies
Anonymous Visitor Statistics
We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what pages they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us if, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before, helping us to put more money into developing our services for you instead of marketing spend.
We use: Google Analytics - You can opt-out of being tracked by Google Analytics (we’d prefer you didn’t though as this data is seriously helpful to us in improving our website)
Google Cookies: _ga, _gid, _gat_UA-xxxxxxxx-x, __utma, __utmb, __utmc, __utmt, __utmz
Social Websites
So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.
Cookies are set by: Facebook, Instagram, Google Plus, YouTube.
The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.
Additional Cookies
Cookies may be set through our website by other companies. Data may be collected by these companies that enable them to serve up adverts on other sites that are relevant to your interests.
PayPal uses cookies to recognise its customers and to shorten the time the user needs to log in to his PayPal account by checking his email on PayPal database.
PayPal Cookie: PYPF
abmr / Akamai Technologies: A cookie is set by the abmr.net domain to enable streaming data such as videos.
Abmr.net Cookie: 01AI
Removing & Disabling Cookies
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Cookies can be cleared from your internet browser at any time. For information on how to do this, follow these links:
It may be that your concerns around cookies relate to so called "spyware". Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.
We have tried to cover all cookies in this list that we or our service providers use. Please be aware that there may be a delay in updating this list. If you do notice any discrepancies please be sure to contact us and let us know.